I recently bought a new computer with Windows 8 (all specs listed below). My wireless connectivity is great, as it pushes the limits of my 3-year old wireless-g router. However, I switched over to a wired connection a couple of weeks ago. When I first start up, or when I reset my cable modem and router, I'll have 20-50ms ping with 50+MBps download speeds (more than what my internet provider promises, actually). After about 5 minutes, the internet quality degrades to 400-600 (or slower) ms ping with under 1MBps download speed. I've fought with Charter about this, thinking it was their fault. Find and install the latest hardware drivers you need. Installs Intel® Network Adapter drivers release 23.2 for Windows* 7. Includes Intel® PROSet for Windows Device Manager*, advanced networking services (ANS) for teaming and VLANs. I eliminated my router as the problem by duplicating the issue connected straight to my modem. I eliminated my modem as the issue because when I'm using wireless on my computer to access through my router, the internet speeds are great. So, long story slightly less long: wired either to the router or cable modem, my internet VERY quickly degrades. Wireless, my internet stays true to the speeds and quality promised by my cable internet provider. Specs: Windows 8 64-bit Computer: HP Envy AMD FX-6200 6-core processor 10GB ram 1.5TB hard drive I'm using Norton Internet Security (came with the computer) and their standard setup. Hi Daniel, This issue may occur due to cables that aren't connected properly, corrupted or incompatible drivers, missing updates, network connection settings or network connection settings. Method 1: I would suggest you to run the “Internet Connection and Network Adapter troubleshooter” to diagnose the exact issue. Follow the steps mentioned below: a. Press “wind ows Key + W”. Type “ Troubleshooting” in the search box and hit enter. Select “ Network and Internet” option. First select “ Internet connections” troubleshooter. Follow the on-screen instructions. Then select “ Network Adapter” troubleshooter and then follow the on-screen instructions. Method 2: If the issue persists, I would suggest you to disable security software temporarily and check. Follow the steps to disable security software: a. Search for the security software installed in your computer in the Windows 8 search option. Click on Settings tab. Uncheck the option to turn on security software. Click on Save changes button. After disabling security software, check if it helps. Note: 1) Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks. 2) Once you are done with the troubleshooting, ensure that you have checked the option Turn on security software under settings tab.
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November 2018
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